Refund policy

At Growvia®, customer satisfaction is important to us. If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return or refund.

To be eligible for a return, please contact our customer support team at soportegrowvia@gmail.com before sending any product back. We will provide you with the appropriate instructions.

Products returned without prior authorization may not be accepted.

Where applicable, returned items should be in their original packaging. For health, hygiene, and safety reasons, opened or used consumable products may not be eligible for return unless they are defective, damaged, or covered by our satisfaction guarantee.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number and photographs of the issue.

Once your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to an error on our part.

Growvia® reserves the right to refuse refund requests that show signs of abuse, fraud, or repeated misuse of the refund policy.

For any questions regarding a return or refund, contact us at soportegrowvia@gmail.com